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Reference Manager Technical Support
Frequently Asked Questions
Cite-While-You-Write - Citing references in Word & WordPerfect
1. Which versions of Word and WordPerfect is Reference Manager compatible with?
Please click here for word processor compatibility information.
2. I can't see the Reference Manager toolbar or menu items under the Tools Menu in Word. How can I get these to appear?
Please click here for instructions on installing the Reference Manager tools for your version of Word or WordPerfect and Reference Manager.
3. I have a document created with an older version of Reference Manager but I cannot get the new version to recognise citations in my Word document. What do I need to do to get my document working with the new version of Reference Manager?
Older versions of Reference Manager use different field codes in a Word document, so you need to update the field codes in the document before you can work with it in Reference Manager.
a> Open the database(s) used to create the document in the new version of Reference Manager.
b> Open your document and select Tools, Reference Manager, Generate Bibliography.
c> Select an output style and click OK. Once the bibliography has been regenerated, the field codes will have been updated and you will be able to work with your new version of Reference Manager in this document.
4. I received the message "Please move the insert point outside of the reference list" when attempting to insert a citation.
You are attempting to insert a citation inside the reference list. Reference Manager will not allow you to insert citations in the middle of the reference list as the citation will be deleted when the reference list is updated.
5. When I use the Insert Marked References button, which database do these references come from?
When you click the "Insert Marked References" button, Reference Manager will insert marked references from the active database (ie, the front-most database) tab in Reference Manager.
6. I used a word in my manuscript to search for a citation but my reference was not found. Why?
The CWYW search only searches indexed fields: Authors, Titles, Ref ID, keywords and publication date. The word you searched on may not be in any of these fields. If you have trouble finding a reference, try doing a retrieval in Reference Manager using "All Non-Indexed Fields." Locate the reference you want on the retrieved list and mark the small box to the left. Then, use the "Insert Marked References" option when you return to your manuscript.
7. When printing a bibliography I checked the box to include an optional field (such as Reference ID) but it didn't print. Why not?
In order for an optional field (reference ID, notes, abstract, reprint status or keywords) to print, that field must first be defined in the selected output style. Then, when generating the bibliography, click the Generate Bibliography button, click the Fields tab and put a tick next to the relevant optional field.
8. Why am I getting a lot of strange characters in my Word document? After inserting citations, there are a lot of erroneous characters like this {Quote "(Smith, et al: ADDIN REFMAN y\11/05/19 ... }
Field Codes have been turned ON. To turn off the Field Codes in Word, go to the Tools Menu and choose Options. Select the View Tab and make sure the Field Codes option is not selected. Alternately, with your Word document open, press <ALT> F9 to toggle the Field Codes on and off.
9. When I try to use the Reference Manager toolbar in my Word, nothing happens. There is no error message, but nothing works.
This can happen if a third-party add-in file for Word is conflicting with Reference Manager's add-in files. Programs that are known to cause this type of conflict include SnagIt and Macromedia FlashPaper. To find out which files are loaded in Word, Go to Tools>Templates and Addins and look at the files that are checked in the box.
To disable SnagIt 6 (and some versions of 7), close completely out of Word, open the SnagIt program and go to Tools>Program Preferences>Addins and disable the Word addin.
To disable SnagIt 8 (and some versions of 7), close out of all open programs and go to Start>Control Panel>Add or Remove Programs, click once on SnagIt from the list of installed programs and click on the Change button. In the SnagIt Setup box, click Modify, then choose Next. Click the down arrow next to the Word add-in and choose Entire feature will be Unavailable. This should remove the SnagIt addin from Word.
10. When I try to use the Reference Manager CWYW tools in Word I get an error message, "The macro cannot be found or has been disabled because of your macro security settings", and do not work. How can I fix this?
If you get this error message when you click on the Reference Manager tools in Word, then most likely one of the two Reference Manager Cite While You Write (CWYW) files is not loading properly when Word starts. In Word go to “Tools / Templates and Add-ins.” You should see two Reference Manager files listed under “Global Templates and Add-ins”, and both files should be checked. The files you should see here vary depending on what version of Reference Manager you are using:
Reference Manager 11: RM11Cwyw.dot & RM11Cwyw.wll
Reference Manager 10: RM10Cwyw.dot & RM10Cwyw.wll
Reference Manager 9.5: RM9wd8.dot & RM9wd32.wll If one of these files is unchecked, check it, and click OK.
If Word returns a macro security warning, check the box for "always trust macros from this source" and then "Enable macros." Close Word, and then start Word again. The Reference Manager commands in the Tools menu should be functional. If you go back to "Tools / Templates and Add-ins", both files should appear and remain checked.
If you are still having problems with this after verifying these CWYW files are checked, please do the following:
- In Word, go to Tools menu, select Macro then choose the Security submenu. Click on the Trusted Sources tab. Verify that the check box for "Trust all add-ins and templates" is checked.
- On Windows 2000 or XP systems, Word needs these CWYW files to be located in
C:\Documents and Settings\‹your login›\Application Data\Microsoft\Word\Startup
If they are in a different path, you will get this error. Use the manual installation instructions below. - In Word go to "Tools / Templates and Add-ins." If you have any other third-party programs listed here, you may encounter this error if there is a compatibility issue. Check with the product manufacturer of that specific for instructions on removing or disabling their tools.
- If you are still having problems, it is possible that Anti-Virus software was running when Reference Manager was installed. Disable Anti-Virus software and reinstall Reference Manager.
Can't Find the Answer ?
If you can't find what you need, please contact AMPL Software directly. For convenience, we provide technical support
via email, phone and fax:
Email: EMail Techsupport
Phone: (02) 9440 0269 (From overseas dial: +61 2 9440 0269)
Fax: (02) 9440 0271 (From overseas dial: +61 2 9440 0271)
or
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